Terms

You are Welcome.su provides airport transfers and transfers to other cities on fixed competitive rates.

How to use our service

Making a reservation

An online reservation should be made not less than 24 hours before the pick-up time, in other cases please call us. An online reservation is valid only if confirmed by the company; if you do not receive confirmation please call us.

At the arrival point

Airport Arrivals

For an airport arrival, we monitor your flight so that you do not need to worry about delays or early arrivals. The driver will enter the airport 15 minutes after the plane is landed and will wait at the arrival gates for you with a sign carrying your name. If you do not appear within one hour, (problems with customs control or luggage handling), please let us know if you need more time, otherwise if you cannot be contacted, your driver will leave the airport and your booking will be considered fulfilled.

Railway Arrivals

At a railway station your driver will meet you with a sign carrying your name at the coach.

Hotel, Apartment and General City Arrivals

For pick-ups from hotels, apartments and general places in the city, the driver will be waiting outside. Upon his arrival we will text (sms) you the car details, (model, registration plate number and name of the driver).

Included in the price is the meeting with a nameplate, parking expenses and one hour of waiting time after arrival. We have found that in 95% of cases, a one hour waiting time after arrival is enough. We do not charge for a delay and the price does not depend on time spent in traffic jams.

Extra charges apply for luggage inside the car, (100 rubles per piece, but not less than 200 roubles). This excludes hand luggage. You must ensure that you choose the appropriate car.

Waiting times of more than 1 hour at the airport, more than 30 minutes at the railway station and more than 10 minutes for city pick-ups should all be paid according to our hourly rates with parking costs starting from the second hour.

Smoking is not permitted in any of our cars.

Cancelation Policy

A reservation may be cancelled free of charge before the driver is sent to you. In the case of an airport pick-up this must be three hours before the appointed time. For a city pick-up this must be two hours before the appointed time.

If a cancelation is done later than this we will charge 100 roubles and 500 roubles respectively. In the case of a no show, 100% of the order should be paid.

Payment

If it is not agreed otherwise, the payment should be made in cash to the driver at the end of your ride. No pre-payment is needed. According to the law, we accept roubles. You can also pay for the transfer via bank transaction or by credit card.

Contact us for details.